FAQ General Questions

FAQ - FREQUENTLY ASKED QUESTIONS

FAQ

On this Daisy Limo Black Car Service’s FAQ page, you can find the answers to the most frequently asked questions about our services. Please Click one of these Major Topics below to review these questions and answers. If you cannot find an answer on this page, please E-mail info@daisylimo.com or Call us at (973) 340 8777 to the Help Desk for further assistance.

General Questions

What is your service area?

All Tri-State areas are New Jersey, New York, Connecticut, Pennsylvania, and surrounding states. We also provide ground transportation services in many major cities in the United States.

How far in advance do I need to make a reservation?

We suggest reservations be made within 24 hours to secure your car service. If you have a web account, you can book an online minimum of 8 hours in advance. For last-minute reservations, please call us at (973) 340-8777. Depending on our availability, we will do our best to accommodate you.

Do you have an online reservation service?

Yes. Our state-of-the-art online reservation system is straightforward and easy. It takes only a minute to book a limo service. You can easily schedule your airport car service on our website by clicking the “book now” button.

What credit cards do you accept?

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

How can I open up an account with Daisy Executive Limousine?

We offer
a) Individual Travelers and
b) Corporate or small business accounts.
You can create a web account on our website.

Why do you ask for a credit card number when I make my reservation?

A Credit Card is to hold your reservation and secure your service. You will not be charged until the day you use our service. We will apply the final charge once we confirm the final extras such as Tolls, Parking, Early or Late Fee, Extra Stop, or Waiting Time.

How can I get a copy of my receipt?

If you have a web account, you can print your receipt anytime. If you don’t have a web account, email info@daisylimo.com to email a copy of your receipt.

Is alcohol allowed in the vehicles?

New Jersey State Law – Alcohol is only permitted in vehicles with a partition between our chauffeur and the passengers. Daisy Executive Limousine prohibits underage drinking.

Are your vehicles smoke-free?

Yes, all Daisy Limousine vehicles are Smoke-Free.

What is your cancellation policy?

We require at least the following:

  • 3 Hour notice for SEDANs
  • 6 Hour notice for SUVs
  • 24-hour notice for VANs
  • 7 Days’ notice for Mini Coaches, Stretch Limousines, and Buses

If you cancel less than the policy notice before your scheduled pickup time, we will charge a 100% cancellation fee.

Are your rates for airport transfers per person?

Our rates for airport transfers are per trip, not per person.

We are traveling with children. Do you provide car seats?

We can provide the car or booster seats, depending on your need. We charge a $15.00 fee for each car seat or booster seat.

What if I lost something in the vehicle? Do you have a “Lost and Found” department?

Daisy Executive Limousine Service has a Lost and Found department. Daisy Limousine Service is not liable for lost items left behind in any vehicle by a passenger, but we have a Lost and Found Inquiry procedure. If you suspect you have left an item in a Daisy-affiliated vehicle, please call us at (973) 340-8777 and speak with a dispatcher.



Airport Service Questions

What Airports do you serve?

  • Newark Liberty International Airport
  • Teterboro Airport
  • Morristown Airport
  • LaGuardia Airport
  • John F. Kennedy Airport
  • Westchester County Airport
  • Stewart International Airport
  • Philadelphia International Airport
  • MacArthur Airport
  • Essex County Airport “Caldwell Airport.”

We also serve many other airports nationwide; please check our office.

How do you meet passengers at the airport?

We offer several different services:

    1. Inside Greeting with Sign: our driver will greet you inside the terminal with a greeting sign (Passenger’s name). The Meet & Greet fee is an extra $15.00, and the parking fee is.
    2. Curbside pick or Door Pickup: The driver will pick you up at the curbside (either Arrival or Departure Level), or the Passenger will pick you up at the area if available.
    3. Group Greeting: We can arrange for an instructor to coordinate your group at the airport. For more information, you need to contact our office at (973) 340 8777

What should I do if I cannot locate my chauffeur at the airport?

You should call (973) 340 8777 and speak to a dispatcher. Never leave without giving us a chance to locate the chauffeur. Leaving without calling, you will be billed for the full price of the service.

What happens if your flight is delayed?

We monitor all flights arriving at all airports from FAA. Our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. However, you need to call us if your flight information changes (e.g., if you are bumped to a different flight or miss your flight).

Do you charge extra for waiting Time at Airport Arrival?

For domestic Arrivals: 45 minutes free waiting time for all domestic flights.
For International Arrivals: 60 minutes free waiting time for international flights. If your waiting time exceeds the grace period, we will add an extra waiting fee to your bill.



Billing Questions

Why are the dates on my bill different from my travel dates?

We don’t process payment transactions in the vehicle, so the Accounting Department posts them after your trip is complete. Processing usually takes 2-3 days but can be done on the same day.

Why is the amount charged differently from the amount I was quoted?

Your rate quote is based on the information provided during your reservation. Additional charges such as Extra Tolls, Parking, Early or Late Fee, and Extra Stop or Waiting Time can change your final bill. If you do not feel you have any additional services, please call our Accounting Department at (973) 340-8777 to review your charges.

Can I pay cash for the trip?

Cash is accepted; however, we still need a credit card on file to hold a reservation.

What is the STC charge?

The STC (Standard Transportation Charge) is a service charge that includes the following:

      • Regional licensing at airports and municipal licensing fees – city and state
      • Liability insurance
      • Fire extinguishers and first aid kits in each vehicle (State & Federal Regulation)
      • A third party does background checks & random drug testing costs for all chauffeurs.
      • Investment in continued technology and safety in our vehicles
      • National Safety Council Onsite Instructors: Chauffeurs must attend a mandatory defensive driving course.


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