FAQ General Questions

FAQ - FREQUENTLY ASKED QUESTIONS

FAQ

On this Daisy Executive Limousine’s FQA page, you can find the answers to the most frequently asked questions about our services. Please Click one of these Major Topics below to review these questions and answers. If you’re unable to find an answer on this page, please E-mail to info@daisylimo.com or Call us (973) 340 8777 to the Help Desk for further assistance.

General Questions

What is your service area?

All Tri-State area New Jersey, New York, Connecticut, Pennsylvania and surrounding states. We also serve many major cities in the East Coast area.

How far in advance do I need to make a reservation?

We suggest reservations be made 24 hours in advance to secure your service. If you have a web account, you can book online minimum 8 hours in advance. For last minute reservations, please call us at (973) 340-8777 depends on our availability we will do our best to accommodate you.

Do you have online reservation service?

Yes. Our state of the art online reservation system is straightforward and easy it takes only a minute to book a limo service. Here is the link Limo Booking for our online reservation service.

What credit cards do you accept?

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

How can I open up an account with Daisy Executive Limousine?

We offer
a) Individual Traveler and
b) Corporate or small business account.
You can just create web account clicking on this link.

Why do you ask for a credit card number when I make my reservation?

A Credit Card is to hold your reservation and also secure your service. You will not be charged until the day you use our service. We will apply the final charge once we confirm the final extras such as Tolls, Parking, Early or Late Fee, Extra Stop or Waiting Time.

How can I get a copy of my receipt?

If you have a web account, you can print your receipt anytime. If you don’t have web account, you can simply email to info@daisylimo.com to email you a copy of your receipt.

Is alcohol allowed in the vehicles?

New Jersey State Law – Alcohol is only permitted in vehicles that have a partition between our chauffeur and the passengers.Daisy Executive Limousine prohibits underage drinking.

Are your vehicles smoke-free?

Yes, all Daisy Limousine vehicles are Smoke-Free.

What is your cancellation policy?

We require at least:

  • 3 Hour notice for SEDANs
  • 6 Hour notice for SUVs
  • 24 Hour notice for VANs
  • 7 Days notice for Mini Coaches, Stretch Limousines, and Buses

If you cancel less than policy notice before your scheduled pickup time, we will charge a 100% cancellation fee.

Are your rates for airport transfers per person?

Our rates for airport transfers are per trip not per person.

We are traveling with children do you provide car seat?

Yes, we can provide the car seat, or booster seat depends on your need. We charge $10.00 fee for each car seat or booster seat.

What if I lost something in the vehicle, do you have a “Lost and Found” department?

Daisy Executive Limousine Service has a Lost and Found department. Daisy Limousine Service is not liable for lost items left behind in any vehicle by a passenger, but we do have a Lost and Found Inquiry procedure. If you suspect you have left an item in a Daisy affiliated vehicle, please call us at (973) 340-8777 and speak with a dispatcher.



Airport Service Questions

What Airports do you serve?

  • Newark Liberty International Airport
  • Teterboro Airport
  • Morristown Airport
  • LaGuardia Airport
  • John F. Kennedy Airport
  • Westchester County Airport
  • Stewart International Airport
  • Philadelphia International Airport
  • MacArthur Airport
  • Essex County Airport “Caldwell Airport.”

We also serve to many small airports in the Tri-State area.

How do you meet passengers at the airport?

We offer several different services:

    1. Inside Greeting with Sign: Simply our driver will greet you inside at the terminal with a greeting sign (Passenger’s name)
    2. Curbside pick or Door Pickup: Driver will pick you up at the curbside (either Arrival or Departure Level) or Passenger pick up the area if available.
    3. Group Greeting: We can arrange an instructor who will coordinate your group at the airport. For more information, you need to contact our office (973) 340 8777

What should I do if I cannot locate my chauffeur at the airport?

You should call (973) 340 8777 and speak to a dispatcher. Never leave without giving us a chance to locate the chauffeur. Leaving without calling, you will be billed for the full price of the service.

What happens if your flight is delayed?

We monitor all flights arriving at all airports. Our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. However, you do need to call us if your flight information changes (e.g., if you are bumped to a different flight, or you miss your flight).

Do you charge extra for waiting Time at Airport Arrival?

For domestic Arrivals: After your flight landed we give you 45 minutes free waiting time.
For International Arrivals: After your flight landed we give you 60 minutes free waiting time. After the free waiting time we will add extra waiting time charge.



Billing Questions

Why are the dates on my bill different from my travel dates?

We do not process credit card transactions in our vehicles, so credit card transactions are posted after our Accounting Department closes out your trip. It may be processed on the same day, but usually, Processing takes about two to three days.

Why is the amount charged differently from the amount I was quoted?

Your rate quote is based on the information provided at the time your reservation taken. Additional charges such as Extra Tolls, Parking, Early or Late Fee, Extra Stop or Waiting Time can result in changing your final bill. If you do not feel that you had any additional services, please call our Accounting Department at (973) 340-8777 to review your charges.

Can I pay cash for the trip?

Cash is accepted; however, we still do need to have a credit card on file to hold a reservation.

What is STC charge?

The STC (Standard Transportation Charge) is a service charge that includes:

      • Regional licensing at airports and municipal licensing fees – city and state
      • Liability insurance
      • Fire extinguishers and first aid kits in each vehicle (State & Federal Regulation)
      • Background checks & random drug testing costs for all chauffeurs done by a third party
      • Investment in continued technology and safety in our vehicles
      • National Safety Council Onsite Instructors: chauffeurs required to attend a mandatory defensive driving course.


© 2017 Daisy Limousine Premier Airport Service.